Any questions?

1. “What should I do if I have a problem during a week-end?”
• If it is a minor problem, it is better left for Monday morning, knowing that most contractors do not work weekends.
• If it is an emergency, you can call the emergency line open 7 days a week.
2. “What is considered as an emergency?”
   • Gas leak.
   • Water leak or flooding.
   • No heater or no hot water.

3. “What should I do if I want to leave the property before the end of the contract?”
   • Contact us as soon as possible. We’ll contact your Landlord on your behalf.
   • You may be obliged to pay your rent until the end of your tenancy except if you can find a suitable tenant to replace you.

4. “How long will it take to get back my deposit?”
   • It depends on the check out report. If there is no damage to the property, the full deposit will be returned to you.
   • We need to receive your final bills to request from your Landlord the authorisation to release your deposit.
   • Usually fees for the check out will be deducted to your deposit. In certain cases a professional cleaning can be deducted from your deposit as well.

5. “Should I arrange insurance for my belongings?”
   • Yes: your landlord is insured for the property itself but not for the contents of the property.
   • We advise you to arrange for insurance for your personal belongings.

   
   

6. “Can I contact my Landlord directly?”
   • Chase Devonshire is managing your property on the behalf of your Landlord.
   • You are not supposed to be in contact with your Landlord at any time.

7. “What happens if I don’t pay my rent on time?”
   • You will be charged for any letters sent out for arrears.
   • You would take the risk to be evicted for no payment.
   • In any case, we advise you to be in touch with us immediately if you have any problems paying your rent.

8. “Can my Landlord refuse to renew my contract?”
   • We will be in touch with you 3 months previous to the end of the tenancy to ask you your intentions concerning renewing your contract.
   • The Landlord is completely free to choose whether to renew your contract.
   • In most cases, when the rent has been paid on time and the mid term inspection undertaken without any problem, the landlord is generally happy to renew the contract.

9. “What happens if I disagree with the content of the inventory or the check out?”
   • We use independent companies to conduct inventories for us. This guarantees total objectivity.
   • In case of any disagreement, you will need to note such on the inventory document.